FAQs
About Pet Art
Are there just portraits of cats and dogs?
Are there just portraits of cats and dogs?
No, we're not limited to just cats and dogs! We can create custom portraits for a variety of pets, including but not limited to cats, dogs, birds, rabbits, hamsters, guinea pigs, reptiles, and more.
Whether you have a furry friend, a feathered companion, or a scaly buddy, we're here to help you celebrate and immortalize your special bond with them through our custom pet portraits.
Can I customize a portrait of more than one pet on the same canvas?
Can I customize a portrait of more than one pet on the same canvas?
We offer options for customized portraits of 1 pet, 2 pets, 3 pets, 4 pets or even more pets on one canvas.
For more than one pet portrait development, please contact us!
What canvas sizes do you provide?
What canvas sizes do you provide?
8x10"12x18"16x24"24x36"32x48"
However, if you would like to order customized sizes other than the main options above, you can email us 😉
Is the photo good enough to use?
Is the photo good enough to use?
- Take care to take the photo in a bright place with daylight.
- Choose a close up photo with all the head details.
- Be careful not to shoot at eye level and to have no problems with clarity. For detailed information, please visit our photography guide .
How is the order process?
How is the order process?
You choose the portrait style and product size you want.
You upload a photo of your pet,
We also start the design process.
After the design process is over, we send the presentation image to your liking to get your approval. Once you approve, the printing and packaging process begins.
Important Note: If we do not receive a response to the confirmation e-mail within 3 days, your order will be automatically approved and processed for printing.
Can I see the artwork before it gets printed?
Can I see the artwork before it gets printed?
Yes, absolutely! you'll receive a digital proof of your pet portrait via email before it's printed. This gives you the chance to review the artwork and request any changes if needed, ensuring that you're completely satisfied with the final result.
Shipping and Payment Methods
What's the shipping price?
What's the shipping price?
Free shipping on orders over 100 Doll
Shipping prices are a flat fee per order:
USA: $9.95
CA, AUS, UK: $9.95
Europe: $9.95
Rest of world: $11.95
How long will it take to deliver my order?
How long will it take to deliver my order?
- After you place your order, we'll prepare the approval image for your review within 1-3 working days on average.
- Canvas Paintings: Approximately 2 working days
- Delivery times vary depending on the region, but on average, it takes 5-7 working days for shipping to addresses.
- Please note that these are average processing and delivery times, and actual times may vary depending on factors such as order volume and shipping location. We'll provide you with tracking information once your order has been shipped so you can monitor its progress.
How can I track my shipping?
How can I track my shipping?
As soon as your order is shipped, an e-mail with the cargo tracking number is automatically sent to your e-mail address.
If you experience any delays or problems, please do not hesitate to write to info@petcanvas.art with your order number.
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more. We also accept PayPal payments. If you wish to pay in installments, we also offer Klarna to our US customers.
Do you ship worldwide?
Do you ship worldwide?
Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.
My product arrived damaged,do you exchange it?
My product arrived damaged,do you exchange it?
If your ordered product has arrived torn, broken or damaged, please send an e-mail to info@petcanvas.art with related images and we will send the same product to your address again free of charge.
Do you offer refunds?
Do you offer refunds?
Since our designers will make a special design work for you based on the portrait style you have chosen and the photo you have sent, we cannot return it after the design process has started.
But if you can let us know what you don't like, you can be sure that we will do our best to make you happy. We take your revisions seriously.
What if I don't like the artwork?
What if I don't like the artwork?
We're 100% dedicated to ensuring you love your artwork!
Once your portrait is ready, we'll notify you via email. You have 3 days to either send us your edit requests, or approve it for printing. If 3 days go by and we don't hear from you, we'll consider it approved and will proceed with printing.
We're proud to offer unlimited revisions free of charge, so you can be confident you'll love your portrait.
How long do I have to wait for an email?
How long do I have to wait for an email?
You should expect to receive a response within a couple of hours.
During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.